Refund & Cancellation Policy
Effective Date: October 25, 2026
Digital Content Instant Fulfillment
Technical eBooks and study guides are delivered digitally to your customer account immediately upon gateway payment confirmation. Please review our transparent policy regarding refunds, access adjustments, and banking timelines.
Operational Entitlement Rules & Review Status
This policy reflects platform entitlement rules and banking reversal mechanics as implemented. Formal legal counsel review and ownership endorsement remain outstanding prior to final production cutover.
1. Digital Delivery & Order Cancellation
Because all KnowledgePaat eBooks and learning materials are delivered electronically into your account library immediately upon successful payment, standard physical shipment cancellation does not apply once access has been provisioned. If you experience technical difficulties accessing your purchase or duplicate charges, our administrative team is here to help.
2. Refund Eligibility & Entitlement Rules
Our system enforces authoritative rules governing refunds across all book editions:
Full Purchase Refund (e.g. ₹99 Full Edition or ₹49 Online Reading)
When a full refund is approved and processed, all reading access and download entitlements for that publication are permanently revoked from your customer library.
PDF Edition Upgrade Refund (e.g. ₹50 Upgrade)
If you purchased a PDF upgrade for an existing book and request a refund for the upgrade, the PDF download entitlement is revoked, while your original online reading access remains active.
Dependent Upgrades
An original base purchase with an active paid upgrade cannot be refunded standalone without resolving the dependent upgrade first, ensuring your account library remains in a consistent state.
3. Refund Processing Timelines & Methods
Approved refunds are submitted directly back to your original payment method via our payment gateway (Razorpay):
- UPI Payments: Typically reflected in your linked bank account within 24 to 48 hours.
- Debit & Credit Cards: Typically processed within 5 to 7 business days, depending on your card issuer's settlement schedule.
- Net Banking: Typically credited within 3 to 7 business days depending on inter-bank clearing cycles.
4. How to Request a Refund
To request assistance with an order or inquiry regarding a refund, please contact our support desk with your registered email and Order Number (e.g., ORD-2026-XXXXX):
KnowledgePaat Order Support
Email: support@knowledgepaat.com